Freshworks Review

Freshworks CRM (formerly Freshsales) is an artificial intelligence-based CRM that can be used to score leads and email activities, as well as email tracking and more. One of its best-known use cases is that it gives you 360-degree coverage of your company. In this Freshworks review, we will discuss Freshworks pricing, features, Pros, Cons, Freshworks alternatives, etc.

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Freshworks Benefits

Besides basic CRM features, Freshworks CRM has a few unique elements. The lead scoring feature helps you determine which customers are the most likely to be the sale and thus should be given more focus. There are a lot of reports available that allow you to do a deep analysis of the performance of your sales.

A Quick Overview of Freshworks

Freshworks' comprehensive business analytics tools and sales enablement capabilities make Freshsales CRM our top choice for the top CRM designed for sales executives.

Freshworks 360 allows users to integrate their marketing, sales, and support applications to ensure everything is located in one location that is easily accessible and eliminates the need to move between the two. Additionally, it incorporates omnichannel into the solution, which makes sure that each channel receives equal focus.

Freshworks Prices

The rates listed here are for the annual bill. However, monthly billing is available for a slightly more expensive monthly cost.

Growth is $15 per user monthly. The Growth plan includes all included in the Free plan, as well as customized fields, automatized workflows, a catalog of products, a visual sales pipeline as well as custom dashboards and reports, Two-way email sync, and messages integrations that are limited to 2GB of file storage per user.
Pro The cost is $39 per user for the month. This plan includes everything included in the Growth plan plus custom sales and marketing activities, automated assignment of deals, contacts, and accounts territories; territory management; several pipelines; sales forecasting AI-powered insights into deals; and 5GB of file storage per user.
Enterprise: $69 per user per month. The plan comes with everything from the Pro plan, including automatic profile enhancement as well as a sales and marketing dashboard, Deal teams and AI-powered deal forecasting insight web tracking advanced sales metrics storage of 100GB for each user, and an account manager who is dedicated to each user.

Add-ons: Pricing varies. Options include additional workflows, bot sessions, phone credits, and the CPQ module, which starts at $19 for each monthly user.

Companies that require both marketing and sales functions in their CRM will benefit from the Freshsales suite. Its price ranges from $15 to $69 for each user per month and includes support for 1,000 contacts in marketing and the option to buy additional. Based on the plan, Freshsales Suite comes with various mail marketing strategies, live webhooks tracking, and landing pages. There is also a free version.

View Freshworks Plans & Full Features

Freshworks Features

Besides basic CRM features, Freshworks CRM has a few unique elements. The lead scoring system allows you to identify which customers are the most likely to sell and thus deserve more focus. It is a great tool for managing sales teams; however, the majority of these software tools only come in more expensive versions. It also has a variety of reports you can choose from that allow you to do an exhaustive analysis of the performance of your sales.

Freshworks Customer Care

Freshworks CRM offers users (including those who are not paid) email, phone, and chat support 24/7 all week long. Users can also communicate with Freshworks CRM staff on social networks like Twitter, Facebook, YouTube, and LinkedIn. Businesses that opt for the top-grade Enterprise package will be granted access to a specific account manager with whom they can communicate to solve any problems.

Freshworks Ease of Use

Freshworks CRM is a user-friendly platform that needs only minimal onboarding, which makes it ideal for those who want to get it installed and begin using it. Because it comes with the lowest price in the base version, salespeople are able to sign up and test it without spending much or making a huge commitment. Based on Freshworks Reviews, most of the customers are happy with the ease of use of the Freshworks interface.

Freshworks Ease of Use

Is Freshworks user-friendly?

Overall, with its vast selection of programs, Freshworks offers something for all users. The products are easy to install and up and running, and simple to use. They are able to cover a wide range of applications and provide only a limited but adequate customization.

FAQs about Freshworks

Is Freshworks a CRM?

Explore Freshsales (formerly Freshworks CRM ), a cloud-based CRM for marketing and sales teams.

What makes Freshworks different?

Contrary to the older applications, Freshworks builds tech that works for all users and makes it simple for IT sales, customer service, as well as HR, and marketers to perform their duties and impress the customers they serve. More than 50,000 organizations make use of Freshworks' SaaS to enable an improved customer experience (CX and CRM) and employee experience (ITSM and HRSM).

What is it that makes Freshworks so popular?

The company operates a unique inside-sales model.

To capitalize on the market, Freshworks chose to make a quality, ready-to-go program that is easy for users to utilize. That's why clients have faith in Freshworks products, and they are provided with high-quality customer service.

Is Freshworks Cloud-based?

Freshworks is a cloud-based customer relationship management solution that allows companies across various industries to control their interactions with current and prospective customers.

Freshworks Pros

It's extremely simple to make use of.
It's quite affordable.
Excellent Customer Support.

Freshworks Cons

A basic template for sale marketing should be readily available.

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